Your questions, answered

Call our free hotline on 86500, at any time, 24 hours a day, 7 days a week. An adviser will assist you immediately, explain the first steps, and take charge of the arrangements at your pace. You can also call 464 0084 to arrange collection.

In practice there are three stages: have the death medically certified by a doctor (medical certificate of death); declare the death at the Civil Status Office of the district where it occurred, to obtain the death certificate; then arrange the funeral. We guide families through each step and take charge of the funeral itself.

The death must first be medically certified. In parallel, call us: we coordinate collection of the deceased and tell you exactly which documents to gather, sparing you unnecessary trips at an already difficult time.

Usually: the deceased's national identity card, the medical certificate of death, and any documents the Civil Status Office requires to issue the death certificate. When our team takes charge, we give you the exact list from your first call.

No. We also assist families who contact us without an existing plan. A prevoyance plan simply spares the family the financial burden and the decisions in the moment of urgency.

It is a way to prepare today for the organisation and funding of a funeral, so that when the time comes your loved ones carry neither the financial burden nor the formalities. You contribute regularly, and the cover remains in place as long as the plan is up to date.

We offer four options, Tribute, Harmony, Maharajah and Heritage, suited to different needs and levels of support. The monthly contribution depends on the option chosen and the payment term, from Rs 130 per month. An adviser works out with you, with no obligation, the option and amount that fit your situation.

The payment term depends on your age at registration: 30 years (0 to 30), 25 years (31 to 40), 15 years (41 to 50), 10 years (51 to 60) and 5 years (61 to 65). You may also pay in a single payment.

The plan is open to people aged 1 to 65 at registration. Anyone under 18 must have a parent or guardian named as representative. No medical examination or health questionnaire is required.

Each plan covers one person only. To cover several family members, a separate contract is set up for each.

Yes. From the registration date: natural death is covered after 6 months; death by suicide after 12 months; accidental death is covered immediately. Deaths linked to an officially declared epidemic or pandemic are covered after 6 months.

It is a mechanism included in your contribution that settles the remaining balance of your plan if death occurs before payments are complete, so that no additional amount is claimed from the family. It applies to members aged 1 to 60 at registration. A portion of Rs 30 per month, already included in the contribution, funds it; no extra charge applies beyond that.

Yes, the plan remains valid as long as your contributions are up to date or the plan is fully paid.

The full contract, including your Contract Schedule, is issued within 45 days of registration, in digital or printed form according to your preference.

As set out in your Contract Schedule, the arrangements include transport, mortuary care, embalming, preparation, provision of the coffin and organisation of the ceremony. Our funeral services start from Rs 9,500.

Funerals are conducted by Annick & Son Funeral Operations Ltd (BRN C20170375), our operating entity appointed as funeral director, in accordance with the standards applicable to funeral scheme managers.

Yes. We respect the cultural and religious diversity of Mauritius and organise each tribute according to the family's rites and wishes.

Not included, unless stated in writing: fees to doctors or officers for issuing death or cremation certificates; repatriation costs from abroad; religious or cultural ceremonies not provided for in the plan; and burial plots, headstones, monuments or cremation arrangements handled independently. Third-party costs (cemetery, clergy, cremation) are not included unless stated in the contract.

Our funeral services are provided exclusively on the island of Mauritius. We do not arrange funerals in Rodrigues or the other islands.

Yes, repatriation is a service we organise, both to Mauritius from abroad and from Mauritius to another country. Note: repatriation costs are not included in the funeral plan; it is a separate service arranged on a quotation basis.

Call us on 86500 or by WhatsApp. We guide you from the first call and coordinate all the arrangements. For a plan-holder who dies outside Mauritius, the plan's benefits apply only after the deceased is repatriated to Mauritius.

By standing order, bank transfer, mobile banking, cash deposit at an authorised branch, or a crossed cheque payable to Annick & Son Funeral Enterprise Ltd. Contributions can be monthly or annual.

If you fall behind, a notice is sent asking you to settle the amount due within 14 working days. Without settlement, after 6 months of arrears the plan is suspended; after 12 months without payment it becomes dormant; after 5 years of dormancy it is deemed lapsed and ends. During suspension or dormancy, no funeral services are provided.

You have a cooling-off period of 30 working days from signing: all amounts paid are refunded, except the non-refundable registration fee of Rs 300 (unless a commercial offer by the company applies). After this period, no refund is due.

Yes, subject to the Company's approval, with a signed letter of intent, identity documents of both parties and, where applicable, a death certificate or affidavit. A management and transfer fee of 5% of the plan value applies.

Call 86500 (free) or 464 0084, 24 hours a day, 7 days a week. Our team starts the arrangements and supports you.

Call the hotline on 86500, write to us, or ask for an adviser to come to you, anywhere in Mauritius. Enrolment is done by signing a registration form.

Yes, a registration fee of Rs 300 applies, unless a commercial offer by the company applies. This fee is non-refundable.

A national identity card or passport; a birth certificate for minors; and proof of address less than 3 months old (CEB, CWA or bank statement). These checks are required by law (FIAMLA 2002) and FSC regulation. The plan becomes active once the checks are complete.

As an entity licensed by the FSC, we apply know-your-customer (KYC) and anti-money-laundering (AML/CFT) measures. Records are kept for 7 years in accordance with regulation.

Annick & Son Funeral Enterprise Ltd (BRN C19168473) is a Mauritian company licensed as a Funeral Scheme Manager, backed by a team with over 35 years of experience in the sector. Our commitment: “Engagés dans la vie, et au-delà.”

It is a company authorised, under the Financial Services Act 2007 and the Funeral Scheme Management Rules 2016, to administer, market and manage funeral plans. As such, we are supervised by the Financial Services Commission (FSC) and subject to actuarial and solvency requirements.

We hold Funeral Scheme Management Licence FS24200003, issued by the FSC.

Yes. Annick & Son Funeral Operations Ltd (BRN C20170375) is the operating entity that conducts funerals as funeral director.

Our head office is on the 7th Floor, NexSky Building, Hotel Street, Ebène Cybercity, Mauritius.

Free hotline 86500. Also: Emtel 24/7 on 5747 7770, MyT 24/7 on 5815 9545, landline 464 0084, WhatsApp on 5815 9545, and by email at contact@asfuneral.com. We operate everywhere in Mauritius, at any hour.

At present, funeral services are not subject to VAT in Mauritius (VAT Act 1998). Should the law change, any adjustment would be notified to you in writing beforehand.

Annick & Son Funeral Enterprise Ltd acts as data controller under the Data Protection Act 2017. Your data is used only to set up and manage your plan, to meet our legal obligations and to prevent fraud. It is never sold or shared for marketing without your explicit consent.

You may at any time request access, correction or deletion of your data, or object to its processing, by writing to our Data Protection Officer: dpo@asfuneral.com, +230 464 0084.

The Data Protection Office: dpo@govmu.org, +230 460 0253, 5th Floor, SICOM Tower, Wall Street, Ebène Cybercity.

Free of charge, orally or in writing, with the Complaint Coordinator: by email at complaint@asfuneral.com, by post to the NexSky Building, or in person at an authorised office. Anonymous complaints are considered where the details allow the issue to be identified.

We acknowledge receipt within 3 working days and provide a final written response within 30 working days. If resolution needs more time, you are told the reason and the expected timeframe, which does not exceed 2 months. This framework complies with Rule 8 of the Funeral Scheme Management Rules 2016.

You may refer the matter to the Ombudsperson for Financial Services: ombudspersonfs@ofsmauritius.org, +230 460 0473, 8th Floor, SICOM Tower, Wall Street, Ebène Cybercity. This does not remove your right to judicial recourse before the Supreme Court of Mauritius.

We keep a searchable register of death notices on our site. Unlike sources that keep only the last few days, our archive remains accessible over time.